I would like to provide you with an update regarding the ongoing circumstances regarding Coronavirus (COVID-19) as it relates to your Municibid online auction experience.
We are in unprecedented times and I want to reassure you that Municibid is fully operational and we are here to provide you with the same exceptional service you have come to expect. While we have closed our physical office, Municibid properly utilizes a variety of technology that allows us to easily and seamlessly work from anywhere and be available to you.
We are here for you! Please do not hesitate to contact us if you have questions or concerns. For the fastest response, please use our live chat tool, the blue icon on the bottom right on our website. You may also reply to this email, or give us a call at 800.531.6074 and press option 4 for support and we will return your call as soon as possible.
Our goal, during this time, and always, is to provide a positive experience to both selling agencies and bidders and we are fully committed to working with you and bidders to achieve this.
To this end, we would like to advise you of the following:
✓ As previously stated, we are open and fully operational.
✓ In person inspections, pickups, and payment dates and times may change due to closures of facilities.
✓ All in person meetings will be under the discretion of each individual selling agency. We ask that you contact the selling agency with questions regarding this. Please be advised you may not be able to pick up items for weeks or longer.
✓ Auction listing ending dates may change.
✓ Selling agencies might be slow to respond to questions.
✓ Selling agencies may remove auction items (with or without bids).
We are advising selling agencies to allow auction items with bids to complete as normal. However, if they elect to remove auction items with bids, we will take the following steps:
- We will notify all bidders who placed bids on the item(s).
- We will remove all bids.
- We will turn your listing into a draft which will make it fast and easy to list at a later date.
✓ We understand that the economic situation is not stable at this time. If you feel like you might not have the funds available at the end of the auction please do not place a bid. As a reminder, we can not remove bids after they have been placed.
We are all in this together and I’m hopeful all parties will exercise understanding, patience, and flexibility.
Never hesitate to contact us with any questions or concerns you might have, my team and I are here and more than happy to assist you.
Please be safe and stay healthy!
Founder & CEO | Municibid